Help Centre
Playing should stay fun, and you're always in charge of how much and how long. These tools are ready whenever you need them.
How do I set limits on my deposits or playing time?
Open your account settings to add caps on your deposits, bets and stakes. Time alerts and reality checks can be switched on there too. If you lower a cap, it works at once. If you raise one, it kicks in 24 hours later.
Who can play at Brantford Casino?
Registration is open to players who have turned 19, as long as the laws where they live allow it. Deposits become available after we have checked who the account holder is and confirmed their location.
What are Brantford Originals?
Brantford Originals is our own line of games that you'll only find with us. Look for them in the Originals row of the lobby.
Do you charge any fees?
No. We don't charge you anything to deposit or cash out.
How do I contact support?
Email us at [email protected] with your question and we'll reply to you there.
Can I take time off or self-exclude?
Yes. A pause can last as short as 24 hours or as long as 6 weeks. If you need more, self-exclusion closes your account for good.
How does the welcome offer work?
Your first three deposits are matched 100% each time, up to C$200 per deposit. That's as much as C$600 in total, along with 300 free spins. To qualify, deposit C$10 or more. Bonus funds carry 50x wagering. Table games add 8% toward it, and roughly 50 slots are left out. Your own deposited cash has no wagering attached.
How fast do withdrawals arrive?
With most payment methods, your winnings arrive in as little as an hour and within four at most. Bank wires are slower and can need as much as 12 hours. For Interac and eCheck, the smallest withdrawal is C$100.
Your limits
- Pick your own limits for deposits, bets and stakes.
- Get reality checks and alerts about your time played.
- Need time off? Pause your account for anything from 24 hours to 6 weeks.
- Self-exclude or close your account.
- Answer a short quiz and check your gaming habits.
- Your ID and location get confirmed by us ahead of your very first deposit.
- If you lower a limit, it applies instantly. If you raise one, you'll wait 24 hours.